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Quality Policy of SMAR s.r.o.

SMAR s.r.o. provides installation and servicing of robotic technology, acts as a commercial representative of ABB including full project implementation, and is also engaged in the rental of industrial robots and the supply of hardware for smart homes.
With this Quality Policy, we declare:
 
RELATIONSHIP WITH THE CUSTOMER​

  • We are a company with a strong customer focus.

  • The goal of all our activities is always to meet all customer requirements for high-quality project execution.

  • We provide our services with the highest possible quality and speed to ensure the full satisfaction of our customers.

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RELATIONSHIP TO THE COMPANY AND THE MARKET​

  • All processes are carried out in compliance with applicable legislative, health, hygiene, safety, and environmental regulations as defined by the valid legislation of the Czech Republic.

  • The company provides the necessary support to ensure the operation of all processes, including their measurement, monitoring, and analysis, in order to achieve planned results and continuous improvement.

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RELATIONSHIP WITH EMPLOYEES

  • Each of our employees understands the importance of quality for the company’s success and knows their responsibility and role within the quality management system.

  • High-quality and responsible work by every employee is the key to the company’s success.

  • We motivate our employees to work error-free.

  • We create conditions for the professional and career growth of all employees.

  • Thanks to thorough onboarding, continuous training, and leadership support, our employees are and remain the main drivers of our company's performance.

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​RELATIONSHIP WITH EXTERNAL PROVIDERS​

  • All our external providers are capable of delivering exactly according to our needs and specifications. We aim to work only with reliable and high-quality providers — for this reason, we evaluate, select, and closely cooperate with them to ensure they meet the expectations of both our company and our customers.

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RELATIONSHIP WITH THE QUALITY MANAGEMENT SYSTEM

  • The company’s management is committed to regularly verifying the effectiveness of the implemented Quality Management System in accordance with the requirements of ČSN EN ISO 9001:2016.

  • All process outputs are monitored to ensure high-quality inputs for subsequent processes.

  • The company provides the necessary support to ensure the operation of all processes, including their measurement, monitoring, and analysis, in order to achieve planned results and continuous improvement.

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CONTINUAL IMPROVEMENT​

  • With this approved and promulgated quality policy, we are committed to continuously improving the efficiency of the system in place. Changes in organisation and management are aimed at improving the quality of our processes. We see improvement as a continuous and systematic process.

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